Archive for the ‘Mangement’ Category

07.23
15

Different Functions of Field Service Management Software

by como ·

The software developed for field services management is an unbelievable invention of advanced technology. The services management software is designed to handle all kind of basic works engrossed throughout field services. From the origin to present world, software has come through several faces of development. As a result, almost all the field service managers around the world prefer it for managing their task accurately.

Nowadays, there are several vendors available, who offer required field service management software solutions for particular business. These solutions are fit for all kind of technological devices such as mobile phones and computers. The company that utilise such kind of software can manage its schedule and track of outside operations in an effective way. Moreover, the representatives of the company can get customer information, routes, schedules and information about regular supplies and parts with these. And the company manager can create outside resources and agents’ schedule, follow clients as well as employs’ history and ultimately manages the work order properly.

Additional function include repair centre, order management, trouble resolving, dispatching, route planning, partner management, customer appointment reminders, voice-generated and whole project management. The user can install it in his customer support systems as well as in a help desk, according to own comfort. Help desk installed software can resolve problems directly but unable to provide field-related functionality, and on the other side, customer support installation can manage scheduling and inventory management or may integrate to a complete system. Various field service management software also focus on entirely on one function.

Those companies which are requiring more advanced management system with feature including preventive maintenance and unique equipment need to consider given below information:

Firstly, these will have to recognise what kind of buyer these are, as there are several kinds of categories available such as:

1.Contract Buyers: such kinds of buyers work for companies that contract the field work. These are required for tracking request fulfilment, passing work requests as well as tracking client satisfaction.

2.Direct Buyers: These buyers include the companies that maintain their own field. These have clear-cut needs which are attended to by a wide range of clients.

3.Small Business Buyers: These buyers own small businesses moving beyond spreadsheets, Microsoft Outlook and even whiteboards or sticky notes. They want to add field service management capabilities for scheduling orders and tracking clients’ satisfaction.

After analyse the categories it is also essential to know about its various benefits:

The software is very beneficial to users as it reduces the scheduling cost. Traditional system requires more time as well as money for this task. This software can plan field appointments without consuming much time. It helps to increase the clients’ satisfaction as the users are able to manage their work more quickly and accurately. It is able to cover all the demerits of traditional management system and the multi- functionality make the manager adding efficiency in his work. This software is recommendable for all kind of business management.

07.21
15

Configuration Management And Change Management Metrics You Can’t Miss

by como ·

In today’s complex and highly dynamic environment, succeeding in keeping your IT environment and business services running effectively with as little disruptions as possible is not an easy task. So if we do not measure where we are going then we are sure to get somewhere, but probably not where we would like to be. With so many possible metrics to follow, what are the top ones you should follow to succeed in your configuration management, change management, incident management, release management, problem management, availability management key process?

If we do not measure where we are going then we are sure to get somewhere, but probably not where we would like to be.

Below are the key metrics we’ve identified from the book Metrics for IT Service Management, that you can apply to guide your IT organization to success.

Incident Management
* Percentage of incidents resolve by 1st line support
* Average time to resolve
* First time Right Resolution
* Percentage of proactively solved incidents
See how you can cut incident investigation time and restore a normal service operation as quickly as possible, see the Evolven Configuration Management solution (http://www.evolven.com/).

Configuration Management
* Number of unauthorized configurations
* Number of incidents from failed changes
* Number of breached SLA because of CMDB errors
Learn how to redefine your Configuration Management approach and identify unauthorized configurations at the most granular level (http://www.evolven.com/).

Change Management
* Percentage of failed changes
* Number of unauthorized changes
* Outages during changes
* Percentage of changes on time
* Percentage of changes causing incidents

Release Management
* Number of incidents caused by releases
* Percentage of releases on time

Problem Management
* Total number of incidents
* Total user downtime
* Cost for resolving a problem

Availability Management
* Downtime, unavailability of services
* Incident resolution time
* MTTR
* MTBSI (mean time between system incidents)
* First fix rate

Risk Management
* Percentage of impact to schedule
* Amount of cost difference
* Amount of resources used

07.20
15

What to Look for in a PPC Management Service

by como ·

If you have decided to hire a PPC management company to handle your online marketing campaigns, you should familiarize yourself with the different services these companies offer. PPC management is more than just targeted keyword research. Before you hire a company, take these other factors into consideration.

Look for a company that will offer you a dedicated account manager. You should have one point of contact for your ad campaigns; someone who remembers your name and understands the unique needs of you company.

Conversion tracking allows you to see if your ads are actually leading to sales. If your ads are not effective, you can look at ways to switch your ads or keywords to improve your conversion rates,

Landing page optimization allows you to determine which pages of your website should be used with your PPC ads. Any management service you hire should be able to help you find the right landing pages for each ad, and should also help you improve those web pages before your campaign goes live.

Monthly reporting should be a part of any package service you purchase. You should have access to each ad’s budget, how much was spent, and the conversion rate for each campaign. A knowledgeable PPC Management Service will track this information, provide you with monthly reports, and help you to understand all of the information contained in those reports.

when you decide to use management services, it is important to understand exactly what you are paying for. If a company does not provide all of these services, and they cannot be included in your marketing package, you are probably looking at the wrong company. A company that does not provide all the services that go with a PPC campaign is not a company that you want in control of your marketing plan.

07.15
15

A Good Anger Management Class Should Teach You How to Use the F-Bomb!

by como ·

The F-bomb is an important part of an anger management class? Isn’t that what got you in trouble in the first place?

Using the F-bomb that you are thinking of comes easy to most of us who struggle with anger. But there is another kind of F-bomb that most of us have a much harder time using – forgiveness.
When I first raise that idea with most people in my anger management classes, they look at me like I’m out of my f-bombing mind. But thats because most people misunderstand the purpose of forgiveness, thinking that it shows weakness or that you have to forget what happened that made you angry in the first place.

Forgiveness is just about acknowledging that someone did something wrong to you and that you deserve better. Its also about setting you free from all the stress you carry around with you by holding all those grudges.

“How’s that?” you might ask. Well, many of us think of anger as a way of keeping the one who did them wrong in a kind of emotional prison. As long as they hold onto the anger and bitterness, the other person stays in jail. But when you really stop and think about it, the only one who is really in an emotional prison is you. Usually the person you are angry with is either unaware, doesnt care or simply dont give it as much thought as you. In the meantime, you’re obsessing yourself into a nice steady simmer over what was done to you. The person who angered you is on vacation and you are the one in prison! Your anger management problem ends up affecting you more than the one who hurt you. Is it just me or is there something wrong with this picture?

An anger management class should help you to understand that forgiveness is the key to unlocking the prison door. There is not some automatic “click” that sets you free. You must choose to walk out of that cell. Some have lived with the label of “angry victim” for so long that its become part of them. Theyd rather live in the cell because at least they know what to expect there. Forgiveness frees you from all that pent up anger. Its one of the strongest cures an anger management class can offer.

07.13
15

Customer Relationship Management Strategies in Times of Crisis

by como ·

The current customers are the key to overcoming the current economic downturn. Attracting new customers costs between 6 and 13 times more expensive than the preservation and sale on existing ones. Under normal conditions, companies lose about 50% of existing customers average on every five years, while the difficult attraction of new ones in an environment of shrinking market and financial crisis, imposes to look at this as a cost-effective source of revenue. Effective management of customer relationships is essential in times of crisis and organizations can use customer – oriented strategies and Customer Relationship Management (CRM) tools to maximize the value and loyalty of their customers to open up new opportunities not only for survival but also for development.

Should the customer relationships be managed?

The typical client no longer exist and some companies learned it by the hard way.Until recently, business was more concerned about what sells. In otherwords, companies focused on selling as many products and services without giving importance who buys them. Still, many companies are product-oriented, based on its organizational structure and bonus plans on the products, which they sell, than on customers who buy them.

Modern companies have already changed or plan to change their organizational structure and information from product to customer-oriented, applying reengineering on core business processes and laying the groundwork for transition to the next stage of their development – active management of customer relationships.

If we perform an analysis, we will see that focusing on only 5% of loyal and valuable customers can increase profits by 25% to 70%. This, together with the fact that it costs much more expensive to sell to new customer than to an existing and loyal one, motivates companies to try to maximize their existing customer relationships. Also, dynamic market environment and business conditions make it necessary to take into account the following factors:

– Changed organization of work: In today’s business and corporate structure often professionals working in the departments of marketing, sales and customer service rarely and sometimes never made direct contact with customers. CRM is a business strategy, philosophy and technology that aims to fill this gap.

– Changed business environment: Changed is the behavior of customers and it is not the same as prior years. It is becoming increasingly difficult for companies to operate, meeting the symptoms of “marketing fatigue” in potential customers. The increasing variety of marketing and communication messages to customers, leads to the effect of continuing contraction of the benefits of traditional marketing tools and for the search for new ones.

– The increasing complexity of markets: The increasing globalization leads to the emergence of new competitors that offer completely new products and services.

07.7
15

Environmental Management in a Time of Great Need

by como ·

No one knows what is yet to come and how badly it can potentially be but it was a sure way for Mother Nature to communicate a clear message to humanity to wake up and stop being ignorant of what is at stake if we continually abuse the riches of the earth. And so to acknowledge and address this worsening situation, environmental management was created. It was actually created as early as the nineties but soared in popularity when the effects were so obvious in plain view.

Environmental management involves the process in which regulations are enforced to avoid damaging impacts to the environment as well as enforcing regulations that will be beneficial to the environment. Small business legal advice often includes guidance on these regulations. Organizations develop a management framework to help maintain environmental goals as the environment falls under every individuals responsibility.

As such ISO 14001 is the universally accepted standard in creating such a process and there are many ISO 14001 consultants that can help in business. This standard created by the International Organization for Standardization in implementing an Environmental Management System or EMS. It comes from a series 16 international ISO 14000 standards that serve as a framework to aid organizations in lessening the potential hazardous impact on the environment that can be integrated with other corporate processes to effectively achieve environmental and economic goals including the usage of natural resources, waste management and energy consumption. Though voluntary, organizations ultimately recognize it as a necessity. The beauty of ISO 14001 as a generic management system standard is that it can apply to any size and type of organization, no matter what type of product or service. It also applies to high to low risk service organizations alike as well as businesses in public and private sectors involved in manufacturing, process and service industries, while local governments are not excluded.

The basic principle of the ISO 14001 continual environmental improvement based on the Plan-Do-Check-Act system of Australia and New Zealand in 2004 that include 17 elements implemented in five phases which are environmental policy, planning, implementation and operation, checking & corrective action and lastly management review.

Plan, involves initial analysis of a company’s processes and products to effectively identify all elements of operation that may have an effect on the environment. The review aims to assist organization in making environmental objectives, goals and targets measurable and can identify legal requirements to be included in the process. Do is implementing the process itself. Check is identifying if the process has been a success while maintaining records to ensure that goals are achieved while aiming to ensure the consistent implementation of the process. Act is the process of altering procedures in place to improve results.

The benefits of implementing ISO 14001 does not merely address environmental concerns but also better compliance with legislative and regulatory law that diminishes the potential of being fined, better and more cost-efficient waste management, reduction in usage of resources as well as operating costs and being recognized internationally as an ISO 14001 compliant business for franchises over the world.

After having implemented the ISO 14001 environmental management system, businesses may have the option to undergo certification that involves evaluation of the EMS with a physical site visit from officials to see the standards were truly met. Once successful they are presented with certification that will be valid for three years. Various official boards and auditors all over the world can grant this.

Non-conformity to acquiring an EMS can be damaging to a company. It does not necessarily have to follow the standards of ISO 14001 yet following it can surely be advantageous. In fact, doing this in-house can be quite costly for a company due to a lack of experience and background. The best way to go about the matter is to hire an expert who can help reduce the cost. There are a number of established ISO 14001 consultants that can truly give you sound large or small business legal advice. An added advantage to hiring a consultant is that they already have an established network of bodies that help the certification process if not being an authorized body themselves. This also helps save on the legal costs one might procure in implementing EMS.

06.26
15

Different Levels Of Management

by como ·

The term Levels of Management differentiates different managerial positions in an organization. When the organization grows in size and when the employees also increase in number, it leads to increase in the number of levels of the organization and vice versa. There are three levels of management basically :

1. Top Management – The General Manager, Managing Director, Chief Executive, Board of Directors all belong to this category. Authority mainly lies with this level of management. The top level management generally performs planning and co- ordination function. It lays down the broad policies and goals of the organization. It is also answerable to the shareholders for functioning of the organization. The middle level managers are also appointed by the top level management. It also maintains links with society at large.

2. Middle level Management – The departmental heads and the branch heads belong to this category of management. The Middle level management is answerable to the top level management for functioning of their departments. The middle level management generally performs organizing and directing functions. It implements the organizational goals and plans according to the directions of the top management. They act as mediator between top and lower level management by clarifying and explaining policies from top to lower level. Also the middle level has to communicate significant data and reports from lower level to the top level management. It also boosts the lower level managers for better performance. It even has to train the low level managers.

3. Lower level Management – The foremen, supervisors ,superintendents ,etc. all belong to this category of management. They generally have to personally oversee and direct the lower level employees. This level of management generally performs directing and controlling functions. They train and boost up the workers. They look after the problems and grievances of the workers and try to solve them.

06.18
15

LMS Learning Management Solutions

by como ·

When conducting various aspects of a business, a business owner should look into various lms solutions. These solutions are also known as learning management solutions. The great things about these systems, is that they have grown in sophistication over the last decade, and are a great way to keep employees of the same company, on the same page at all times.

Typical use for lms solutions comes down to constantly training employees through modules, and keeping employees up to date with the policies, and culture of the particular company. For instance, if there is a new service to be offered at a company, lms learning management are great ways to test the skills of an employee, and ensure that they are reading the necessary materials, needed in order to boost their job performance, and ensure that they still care about the job in which they are participating.

Such modules can be something as simple, as the new guidelines for customer service. If a company decides to implement a new rule of contacting a customer within thirty seconds of coming into the store, the employee needs to know this. Through various modules, the employee can be told the benefit of this new policy, and how to exactly implement this new policy that will increase the employees’ performance, the customer experience, as well as the benefits of the company as a whole.

The great thing about learning solutions, such as these, is that it can be implemented company wide, and is a great way to ensure that employees are on the same page, as to what is expected of them as well as their job performance. Further, there can be rewards given to employees who best implement the new rules and guidelines that the company is trying to enforce. For instance, those who contact more customers, more frequently, and more successfully, may get a financial prize, or something else that gives them the incentive to surpass their previous efforts.

This healthy form of competition is great in developing a business culture that shows the care for both the customers, as well as the employees of any given company which can be easily achieved with the help of lms learning management solutions This incentives performing at someone’s peak, and can be a great way to keep the job that the employees are performing, fun and more interactive. This also builds a longer lasting bond between employee and employer, throughout the increased performance of the employee. This in term will create a culture of longer lasting jobs for both the employee, as well as the employer. The employee gets to have fun, making money that they need and deserve. The employer then has to do less hiring, therefore spending less money and effort to bring in new employees.

The writer is having a good knowledge about competency models. Hope this article has been able to provide you the kind of information that you were looking for.

04.30
15

Reputation Management – The Key to your Brand Management

by como ·

What makes for the transition of a simple name into a globally acclaimed Brand? It is your Brand’s Reputation. It is simple – if you want to make a good name in the market ensure that, you not only build it but also protect it. Reputation Management is a key concept today for major brands across the globe to increase awareness and customer satisfaction. The word Reputation Management itself says it all. Initially aimed at broadening public relations apart from media relations, the concept has undergone an immense change over the few decades thanks to the advancement in technology and the growing popularity of the Internet and Social Media. Today the focus has shifted more towards Site Reviews, Social Media and getting on the top search results in that particular brand category. By means of this article, let us have a closer look at the concept of Reputation Management and how it helps businesses today.

What is Reputation Management?

In simple terms, it means monitoring the reputation of a brand. It involves tackling negative content that can damage the reputation of a brand and analyzing customer feedback to understand the concerns with regards to a brand’s reputation. It is a process focused on creating a certain image in the public eye, by understanding people’s perception of the brand and ensuring that it stays in line with the company’s goals. The most common way that this is being accomplished is through Social Media. This includes the use of sites like Facebook, Twitter etc. to get people to follow the brand and publish positive reviews online. Customer reviews from e-commerce sites like E-bay, Amazon etc. are also helpful in building the brand’s reputation. The focus is to minimize negative feedback by addressing concerns detrimental to the brand’s reputation.

Where can I get help for Reputation Management?

There are many online Reputation Management service providers who can help you get this sorted. It is always better to get them do this for you instead of doing it yourself. With the right tools and expertise, a team of professionals can help protect and establish a positive image of your brand. These service providers will also be able to do all the research and analysis required for your brand image, which may not be possible for you to do on your own. Using a professional service ensures that you have that competitive edge over your competitors.

Is Reputation Management worth the Money?

The growing popularity of the Internet and Online Branding means that your online image is very crucial. Most people are sure to check your brand online before opting for your products and services. A search result that draws attention to negative feedback or an errant customer leaving a wrong review about your brand can spell disaster to your brand image. Apart from this, the growing competition around us has led many a brand to resort to unethical means to tarnish other brand images. Online public platforms, fake blogs and various other techniques are use to populate negative feedback and false information. Though legal action can be taken against such practices, rebuilding your online brand image will definitely take some time and more money. So why not nip these problems in the bud, as it were, and use Reputation Management services to emerge on top.

Many believe that most of these things do not need expert help and can be done yourself. However, I say, you have only one chance to make a lasting impression on your customers. Why lose it because as it goes;

“First Impression is the Last Impression & and you do not get a second chance to make a first impression.”

About Author: – This article is written by Alex Smith, a professional content strategist for Easy Media Network. He provides content on social media marketing, search engine optimization and other internet marketing services for both domestic and international clients.

04.27
15

Anger Management Tips

by como ·

The reason why it is so important to help your child learn to process negative emotions in appropriate ways while he is still young is because children with uncontrolled anger often grow up to be frustrated people with big problems. By teaching them helpful anger management tips you can help them. Your toddlers can also learn how to be self-controlled, even though tantrums to a certain extent are still going to occur.

Young Children Anger Management Tips

You know that your preschoolers are still learning to control their tempers. You can tell this is especially so when you are out with them in public. To help with this, many parents look for anger management tips. These parents will quickly receive instructions from their parents, other parents and anybody else who can help them with their child. You want to make sure though that when the tantrum is happening, that you remain calm. You need to also make sure that you are consistent when giving out discipline so that your child will know to take you seriously. anger management tips for children include timeouts and distractions that draw their attention away from disgruntled emotions when they start to get belligerent.

Teen Children Anger Management Tips

More diplomacy is needed when establishing teen anger management tips. Disciplining this age group requires more finesse. You would want to learn to be a good listener, who quietly asks their daughter or son about their day, their friends, their social activities, and any concerns they might have.

If you see your child visibly upset about something, calmly ask about it. Use focused questions and also get a discussion going. You may want to talk about appropriate ways of showing irritation, like avoiding some situations, asking for substitutions, or suggesting other ways of doing things. Let your children know clearly that some behaviors are not going to be tolerated. If you want to, put the rules somewhere where they can be seen regularly. You can even have your teen to help write the guidelines. At their level of maturity you can also let them help you figure out penalties for infractions.

Teen and children anger management tips might also include rewards for being self-controlled and expressing anger duly. Rewards you give could be simple like extra time to enjoy their favorite activities. Kids need to see a balance between discipline, forgiveness, and love; they also need to be able to see how consequences and discipline are joined together. Let your teens be aware that you are on their side[], but also that a part of their maturing is to be responsible for managing their emotions in proper and socially acceptable ways.

Know also that it is harder than ever to raise [spin]children these days. Bad role models, self-centeredness, and declining social restrictions encourage young people to express unrestrained emotions that cause problems in society and families. If you feel that your children are starting to display signs of uncontrolled rage, visit websites and find out more about anger management training. Then talk to your child’s teacher or a social services worker you can also check the internet for more information about getting your child the help that he needs.