Posts Tagged ‘Philippines’

02.28
15

Tips On Applying A Savings Account At Pnb Bank Philippines

by como ·

Philippines National Bank (PNB) is among the largest banks in the Philippines in terms of assets. It is one of the most established bank in the country and included in the Philippine Stock Exchange.

During the American colonial period, PNB was established by the Philippine government on 1916. In 1980, it became the first universal bank in the country.

If you are thinking to apply for a bank account at PNB, you must prepare all the requirements before going to the bank to have a smooth processing of your application. It would be better if you can also apply for online or mobile banking once you applied for a new bank account.

Internet or phone banking is a good service offered by PNB since it will give you access to your account anytime and anywhere as long as there is an Internet connection. You can also pay your bills like utility bills online if you have Internet banking account.

The guide below can give you an idea on how to open a new PNB bank account. You can follow it for quick processing of your application.

1. Choose the PNB branch you would like to apply for a new bank account. It would be better to select the branch near public roads where there are many means of transportation.

2. Bring complete requirements when opening PNB bank account.

3. Prepare your money for initial deposit of your new bank account. Normally, for ATM and passbook account, the initial deposit would be P5,000 and P10,000 respectively. For applying a peso checking account, the minimum initial deposit would be P10,000.

4. Make sure to bring ball pen because sometimes there is no ball pen available at the bank. It is better to be ready than to have none.

5. Proceed directly to the new account desk when you arrived at the bank. Inform the bank officer you would like to open a new savings account. Fill up all forms and signature cards that will be given to you. Make sure you complete all the required data.

6. After finishing filling up all application forms and signature cards, handle to the bank officer you initial deposit, requirements and forms. This process may take 20 minutes or more since it will undergo checking and approval.

7. Normally, ATM or passbook will be available for pick-up to your PNB branch after 5 banking days had passed or you may ask the bank officer when it will be available to be sure.

PNB is one of the best banks in the country if you are considering to apply for a new savings account. If you want quick processing and approval of your application, remember to bring with you all requirements for opening a new bank account.

08.9
13

The Challenges of Banking Outsourcing

by como ·

Banking has been a very traditional and conservative sector in any country. For ages, generations after generations, have been loyal to a particular bank that their families have been associated with. Whether it is the Royal Bank of Scotland and Lloyds TSB in the UK or American Express and Capital One in the US, people stay loyal to their banking partners.

The banking industry in the west took a huge risk in the last decade by using countries like India, China and the Philippines to outsource their banking and financial services. For banks, it was a step in the right direction to reduce the number of customers walking into their branches, the number of calls taken by banking executives at the branch and reduce the work load on their existing call centres.

They wanted to reduce costs of employing more people to cater to their ever increasing base of customers and provide better services to their customers besides gaining a competitive edge. For customers who have been used to traditional methods of banking such as visiting their nearest branch, were exposed to new and state of the art technologies. IT and IT enabled banking services were the new age success mantra for most banks in Europe and the Americas.

The focus of banks that outsourced parts of their business to other countries was to reduce costs and increase profits. Though their approach was cautious, there were loop holes in their strategy. AMEX was one of the first banks to set shop in India in the late 90s. Theirs was a captive centre. However over the years, more and more BPOs have shown their capability in handling banking and financial services with greater efficiency and effectiveness.

For customers of these banks, the challenge was conquering their fears of a stranger in a distant country having access to their account information and the mistrust in their ability to provide solutions. Besides, there were language and accent issues.

Some customers generally called their banks and surpassed the IVR to speak to an agent as they were not very comfortable dealing with a machine and others demanded speaking to their branch in their own country. Such issues lead to delays in service. This led to dissatisfaction amongst customers and forced many to choose banks that hadnt outsourced their work and catered to their needs from within the country.

Data security was also one the major concerns for banks. More than customers, banks have found themselves living on the edge with account details made accessible to BPOs in other countries. With data theft being a reality in countries like India, China and Japan, it was a proven fact that banking outsourcing wasnt foolproof.

For banks it may result in large law suits and a decrease in their customer base. Banks also had their reputation at stake. The third party vendors may follow practices that may be inconsistent with the policies and practices of the bank. Besides the political, social, legal and physical climate of the outsourcing country may impact banking services.